Resources

Quality Management

Two key components to a good Quality Management (QM) process are Quality Improvement (QI) and Quality Assurance (QA). QI is a process to assure that at every level things are constantly improving. QA involves periodic monitoring of compliance with standards. Everyone is learning new and better ways to provide services and conduct business. Southeastern Center follows the Continuous Quality Improvement method with the ultimate goal being to improve the quality and outcomes of treatment, services and supports provided to consumer and their families.

QI Tools

QI Newsletters

Surveys

Our QM goals include but not limited to:

To promote the Continuous Quality Improvement philosophy throughout the system.
To collaborate with consumer, providers, and stakeholders regarding satisfaction, evaluation, and improvement of all delivery systems.
To facilitate good process design and systematically measures to improve LME and provider performance to produce the best consumer outcomes and satisfaction through the effective and efficient use of resources
To create and maintain a comprehensive system for the review, collection, and application of performance information.
To remedy all identified performance deficiencies through corrective action plans and/or quality improvement projects.

Our QM activities include:

Performance Measurements & Improvement (LME and Community of Providers)
Data Collection, Interpretation & Analysis
Reporting & Trend Analysis
Auditing
Research & Evaluation
Training & Technical Assistance
Monitoring Quality Management Plan (LME and Community of Providers)
Monitoring Annual Quality Improvement Projects (LME and Community of Providers)

QM Committee

The QM Committee is the Local Management Entity’s instrument for reviewing and implementing Continuous Quality Improvement philosophy and techniques for all related matters and constituents.

QM Committee Minutes

QM Plan

Click here to view the QM Plan

Southeastern Center's Local Business Plan

Needs Assessment 2009

Southeastern Center's Annual Report

SEC Annual Report 2008-2009

SEC Annual Report 2007-2008

QI Workgroup Meeting Minutes