Consumers' Page


News & Announcements


Clients' Rights Brochures

Below are links to client rights brochures for adults or children. Each is written in language appropriate for the age group. These brochures are made available to providers for use with consumers. These brochures, coupled with the provider-specific restrictive intervention policy and grievance procedures would comply with the local monitoring rules.

If you would like a format that can be modified to add agency telephone numbers or other information, please send a request via email.

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Hurricane Assistance

Do you think you may need assistance in the event of a hurricane? If you live in New Hanover county, you can register for entry in the Special Needs database. For more information, click here. You can also visit the New Hanover County Emergency Management Department's webpage.

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Compliments, concerns, complaints

Do you have suggestions, concerns or complaints? Call the Client Advocate agency at 910-796-3138, the Consumer Care Line in Raleigh at 800-662-7030 or the Governor's Advocacy Council for People with Disabilities at 800-821-6922.

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Medicare and Medicaid Information

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